Friends & Family Test Results

 

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The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FFT Results

Select year:
  • 39% Very Good
  • 25% Good
  • 14% Neither Good Nor Poor
  • 9% Poor
  • 13% Very Poor
  • 0% Don't Know
Month / Year Very Good Good Neither Good Nor Poor Poor Very Poor Don't Know
Jan 2024 20 8 4 4 6 0
Feb 2024 18 10 9 3 2 0
Mar 2024 19 22 7 4 10 0
Apr 2024 6 1 3 4 3 0
May 2024 0 0 0 0 0 0
Jun 2024 0 0 0 0 0 0
Jul 2024 0 0 0 0 0 0
Aug 2024 0 0 0 0 0 0
Sep 2024 0 0 0 0 0 0
Oct 2024 0 0 0 0 0 0
Nov 2024 0 0 0 0 0 0
Dec 2024 0 0 0 0 0 0

Patient feedback

We asked the question:
Any further comments?

Calls answered. In a queue and was kept up to date with which number in the queue I was. Friendly, polite, helpful member of staff on the phone. Offered a call back from doctor for my son and for myself on two seperate occasions and both of us seen on the same day. Thank you!
Posted on: 29/11/2018

Excellent GP consultation. Most reasuring conversation. Left Kings Street relieved and in a much lighter mood.
Posted on: 23/10/2018