FRIENDS AND FAMILY TEST ONLINE RESULTS
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FRIENDS & FAMILY TEST RESULTS
| Year-month | Extremely Likely | Likely | Neither Likely nor Unlikely | Unlikely | Extremely Unlikely | Don't Know |
|---|---|---|---|---|---|---|
| Oct 2019 | 0 | 0 | 1 | 0 | 4 | 0 |
| Sep 2019 | 0 | 0 | 1 | 1 | 2 | 0 |
| Aug 2019 | 0 | 0 | 0 | 0 | 7 | 0 |
| Jul 2019 | 2 | 0 | 0 | 1 | 3 | 0 |
| Jun 2019 | 1 | 0 | 0 | 0 | 3 | 1 |
| May 2019 | 1 | 1 | 1 | 1 | 5 | 0 |
| Apr 2019 | 1 | 0 | 2 | 1 | 5 | 0 |
| Mar 2019 | 1 | 0 | 0 | 1 | 8 | 0 |
| Feb 2019 | 3 | 3 | 1 | 3 | 16 | 0 |
| Jan 2019 | 3 | 0 | 0 | 1 | 11 | 0 |
| Dec 2018 | 3 | 0 | 1 | 0 | 7 | 0 |
| Nov 2018 | 0 | 1 | 0 | 2 | 8 | 0 |
| Oct 2018 | 1 | 0 | 0 | 0 | 8 | 0 |
| Sep 2018 | 1 | 1 | 1 | 1 | 6 | 0 |
| Aug 2018 | 0 | 0 | 0 | 6 | 5 | 0 |
| Jul 2018 | 0 | 0 | 1 | 1 | 4 | 0 |
| Jun 2018 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2018 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2018 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2018 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2018 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2018 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2017 | 1 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Any further comments?
Calls answered. In a queue and was kept up to date with which number in the queue I was. Friendly, polite, helpful member of staff on the phone. Offered a call back from doctor for my son and for myself on two seperate occasions and both of us seen on the same day. Thank you!
Posted on: 29/11/2018
Excellent GP consultation. Most reasuring conversation. Left Kings Street relieved and in a much lighter mood.
Posted on: 23/10/2018
