FRIENDS AND FAMILY TEST ONLINE RESULTS

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

FRIENDS & FAMILY TEST RESULTS

Select year:
  • 15% Recommended
  • 4% Neither / don't know
  • 80% Not recommended
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Apr 2019 001150
Mar 2019 100180
Feb 2019 3313160
Jan 2019 3001110
Dec 2018 301070
Nov 2018 010280
Oct 2018 100080
Sep 2018 111160
Aug 2018 000650
Jul 2018 001140
Jun 2018 000000
May 2018 000000
Apr 2018 000000
Mar 2018 000000
Feb 2018 000000
Jan 2018 000000
Dec 2017 100000

Patient feedback

We asked the question:
Any further comments?

Calls answered. In a queue and was kept up to date with which number in the queue I was. Friendly, polite, helpful member of staff on the phone. Offered a call back from doctor for my son and for myself on two seperate occasions and both of us seen on the same day. Thank you!
Posted on: 29/11/2018

Excellent GP consultation. Most reasuring conversation. Left Kings Street relieved and in a much lighter mood.
Posted on: 23/10/2018

INDEX - FFT