Practice Complaints Procedure

If you have a complaint about the service you have received from the doctors or any of the staff working in this practice, please let us know. We will respond to your complaint in line with the NHS Complaints Procedures. The main emphasis of the NHS Complaints Procedure is on local resolution. We hope that we will be able to resolve any issues that you may raise. 

 

How to complain

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint:

 

Complaints Contact Details

Bethany Wright: Patient Experience and Communications Manager
Marcia Martin: Quality, Patient Safety and Organisatonal Development Manager

We aim to reply within two working days of complaint.

CONTACT US ONLINE