Monday 16th March 2020
Due to COVID-19 we have reduced staff levels. To ensure we continue to deliver a safe service we have to temporarily close the below surgeries:
Aylestone Hill Surgery - Tuesday 17th March (all day), Wednesday 18th March (from 12pm) and Thursday 20th March (all day)
Credenhill Surgery - Wednesday 18th March, Thursday 19th March and Friday 20th March
King Street Surgery - Thursday 19th March (from 1pm) and Friday 20th March (from 2pm)
Call waits may be impacted due to increased screening of patients when they contact Hereford Medical Group, we would like to thank our patients for their understanding during this period.
COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus. Click here for most up to date information.
Stay at home if you have coronavirus symptoms
If you have either:
• a high temperature - you feel hot to touch on your chest or your back
• a new continuous cough - this means you've started coughing repeatedly
You must stay self-isolate for 7 days if you live alone
You, and the people you live with, must self-isolate for 14 days if you live with other people
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Testing for coronavirus is not needed if you're staying at home.
Use the NHS 111 Coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Hereford Medical Group will be closed on Christmas Day, Boxing Day and New Year's Day. It's a good idea to keep a well- stocked medicine cabinet during the winter months to help ease the symptoms of common winter illnesses. Click here to see suggestions for over the counter remedies to keep at home.
If you become unwell over the holiday period and if you’re not sure what health service you need, all you need to do is telephone the 24 hour NHS helpline – 111 – for advice.
Please order any routine repeat prescriptions by the 19th of December to ensure you have your medication during the Christmas period. Patients can order up to two weeks before their prescription is due.
Please click here for pharmacy opening times during Christmas and New Year.
We would like to wish all our patients a happy and healthy Christmas and New Year.
Hereford Medical Group patients can now submit health queries 24 hours a day, seven days a week via Online Consult. It's easy to use and provides an alternative option to phoning the surgery. You can complete an online form detailing your symptoms which a member of our clinical team will review within two working days (please remember we are not open after 6pm, weekends and bank holidays). Click here for information on a wide range of health queries and the online form.
Community Link Worker (Social Prescriber)
Leanne has joined the HMG team as a Community Link Worker (Social Prescriber). Leanne can help and advise patients with issues such as loneliness, isolation, getting more active, improving lifestyle, finding out what is happening in patient’s local area, managing their daily tasks, returning to or accessing work, finding care or looking after someone, financial problems , bereavement, making changes to patients’ lives that will improve health and wellbeing.
If you are eligible for a flu vaccine, and have not had one yet, please contact the surgery to book your vaccination.
The injected flu vaccine is offered free of charge on the NHS to people who are at risk.
This is to help protect them against catching flu and developing serious complications.
You should have the flu vaccine if you:
- are 65 years old or over
- are pregnant
- have certain medical conditions
- are living in a long-stay residential care home or another long-stay care facility
- receive a carer's allowance, or you're the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
Hereford Medical Group will vaccinate children, with the child nasal flu vaccine, aged 2 and 3 years on 31 August 2019 (that is, born between 1 September 2015 and 31 August 2017)
If you think you are eligible for a flu vaccination but are not sure, click here for more information.
Help us, help you this winter by having your flu jab!
The surgeries that merged to form Hereford Medical Group did this to create innovative and sustainable primary care services for our patients. Prior to merging there were more than four vacancies for GPs across the 5 joining practices, some of which had been vacant for more than 12 months. The key purpose in merging was to be able to continue to provide a service to our patients and, because of ongoing GP shortages nationally, without merging two of the five surgeries would now be closed.
As a larger GP practice HMG have been successful in recruiting 3 new GPs since July 2018. In addition, the merger has allowed us to extend the use of other healthcare professionals which support the GP team including Nurse Practitioners and Physicians Associates who see patients with minor illnesses and Emergency Care Practitioners who are able to do home visits for patients unable to attend the surgery.
One further exciting development is the employment of 3 mental health nurses. At Hereford Medical Group we recognise that many of the patients who contact us for appointments are needing support with their mental health. In the coming months, these patients will first have the opportunity to speak to an experienced Mental Health Nurse who can assess and treat the patient or arrange further follow up as needed. This will allow us to offer some more GP routine appointments.
The merger has allowed us to not only continue providing a service for some patients but also create new, patient focused roles and services.
We are very pleased to share that construction has started on the new building for Hereford Medical Group. To mark the occasion, a turf cutting ceremony, organised by Prime, was held on the site on Thursday 16th May.
This project represents the biggest every single investment in primary care for Herefordshire. The new building will provide a modern, fit for purpose enviroment for patients at Hereford Medical Group allowing us to deliver primary care in an efficient and sustainable way. We expect the new building will be ready to welcome patients in Autumn 2020. South Wye Medical Centre, Quay House Medical Centre, Bobblestock Surgery and Credenhill Surgery will remain open when the new surgery is completed.
We look forward to keeping our patients updated throughout the build.