Our Appointment System




the NHS app

The NHS App

Hereford Medical Group would like to invite you to use the NHS App

The new, simple and secure way to access a range of NHS services on your smartphone or tablet.

Search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments



Booking Appointments

The surgery operates a booked appointment system for all consultations with clinicians. 

Urgent problem? You can be seen on the day by an on-call clinician in an emergency appointment.

Non-urgent problem? You can make a routine appointment with a clinician up to 6 weeks in advance. Appointments are bookable through reception desk, by telephone, in person or via our online booking service.

We do offer extended hours appointments outside of our normal opening times and you could be offered an appointment on a Saturday morning. 

image representing booking appointment with GP


In order for our reception staff to help you please: 

  • Be prepared to give some details of your problem
  • Tell us if your condition may be infectious e.g. a cough which could be Covid-19
  • Be on time for your appointment
  • Cancel unwanted appointments well in advance
  • Make a separate appointment for each person who needs to attend
  • Bring only 1 or 2 problems to each appointment (appointment slots are ten minutes for a routine GP appointment)

Please remember that you can see any doctor at the practice. If you do not mind which clinician you see we can usually give you an appointment quicker. You may have to wait longer if you want to see a specific doctor. This is because some of our doctors are part-time and do not have as many appointments each week. 

You can also make appointments to see our nurses up to 4 weeks in advance.


Duty Team

For all urgent, on the day, appointments you will be required to visit Station Medical Centre.


Telephone Advice

Our practice offers telephone consultations which can be booked in advance or requested on the day if you need to speak to a doctor quickly. Telephone consultations are useful for patients who find it difficult to come into the practice. They are especially useful for:

  • Providing the results of investigations
  • Medication reviews
  • Health promotion e.g. promoting immunisation, cervical smear or smoking cessation services
  • Follow-ups of patients with ongoing medical problems such as managing diabetes and patients with some mental health issues such as depression
  • If you would like to speak to a doctor by phone please ask the receptionist

Missed Appointments

Missed appointments waste valuable resources. If you do not tell us in advance that you are unable to attend we cannot offer the appointment to someone else. Wasted appointments mean that everyone has to wait longer to be seen. If you are unable to attend please cancel your appointment. You can do this by phone, in person, by sending a text message reading CANCEL in response to your reminder text.


Cancel appointments you don't need