Our Patient Service Values

In January 2019 our Reception and Administrative staff created a set of Patient Service Values:

  • Empathy and compassion - we will always be willing to help and show understanding
  • Greeting - we will make eye contact, be welcoming and friendly
  • Professional - we will act professionally at all times
  • Courteous - we will be polite at all times
  • Pride - we will have pride in  HMG and be proud of the job we do
  • Respect - we will show respect to our patients and our colleagues
  • Knowledgewe will take responsibility for our learning and keeping up to date
  • Honestwe will be open and transparent
  • Equality and Diversitywe will consider all patients as individuals and be fair to all
  • ​​​Communication we will be consistent with our messages