Ratings and reviews
updated at 01:24pm on 06/07/2022
Excellent Customer Service
I came in asking for help with the NHS app as a blind person as I had registration problems. The lady I spoke to at reception was absolutely superb, she went out of her way to help me sort out my issue and her attitude was spot on. I now have full use of both the web site and the NHS app thanks to this lovely lady, she gets a huge thumbs-up from me and I would be grateful if you could please pass this on to her. Thanks you so much from me and guide dog Crumble.
Visited in June 2022, Posted on 20 June 2022
excellent service, much improved on the past
After sending a request through the Patient Access website I received a call back from a receptionist within a couple of hours and then a call back from a doctor within 5 hours which was excellent and the doctor was kind, polite and helpful.
Visited in December 2020, Posted on 11 December 2020
Telephoned to request a consultation with concerns regarding a lump in my breast. Telephone consultation later that day with referral to the breast clinic. Appointment at HCH within 1 week. Brilliant service. Thank you
Visited in October 2020, Posted on 27 October 2020
Having been requested to immediately attend Moorfield Surgery following a call relating too a "fast heart rate". I was quickly seen by a practice nurse who immediately assessed my situation following consultation with the doctor to be reactionary to pills id been given for a separate complaint. Having reassured me that my complaint was not dire, blood samples were taken as for further testing. All tests proved negative and i was deemed fit and healthy enabling me to conclude my experience feeling , relieved comforted and with a renewed sense optimism for the NHS. My sincerest gratitude to the doctors and associated staff.
Visited in July 2019, Posted on 08 July 2019
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