When We Are Closed
Please don’t forget there are many services available for you, depending on your condition.
- Self-care – This is the best choice to treat minor illnesses and injuries such as hangovers, coughs, colds, grazes, small cuts, norovirus or sore throats. Many of these can be treated at home, simply with over-the-counter medicines and plenty of rest.
- Pharmacy – Pharmacists can give advice on and treat a range of symptoms. They can support you with things such as diarrhoea, earaches, painful coughs, sticky eyes, teething and rashes.
- NHS 111 – You can access 111 online or via the telephone. This is for any urgent but non-life threatening health concerns. They will be able to signpost you to the relevant service and provide advice where appropriate or arrange for a healthcare professional to call you.
- A&E / 999 – You should only attend A&E or dial 999 in a life-threatening emergency such as severe bleeding, breathing difficulties and severe chest pain.
Call 111 when it's a concern, but less urgent than 999.
The NHS non-emergency number.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:
- England – NHS 111 (BSL) interpreter service
- Scotland – NHS 24 111
- Wales – NHS 111 Wales
- Northern Ireland – NHS 111 Northern Ireland
You can also call 18001 111 on a textphone.
How NHS 111 works
You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.
You can ask for a translator if you need one.
Depending on the situation you’ll:
- find out what local service can help you
- be connected to a nurse, emergency dentist, pharmacist or GP
- get a face-to-face appointment if you need one
- be told how to get any medicine you need
- get self-care advice
You can also get:
Our practice is part of the Herefordshire GP Federation - Taurus Healthcare. Together, the practices of Herefordshire and Tenbury work to provide 24/7 access to General Practice. This is offered routinely via the Practice or at Improved Access hubs and urgently via 111. We all use the same computer system, so with your permission, it means the professional you speak with can see your whole record and understand your history.
Taurus Healthcare operates six Improved Access Hubs on behalf of Herefordshire General Practice. These can be found at:
- South Wye Medical Centre (Hereford)
- The Marches (Leominster)
- Pendeen Surgery (Ross-on-Wye)
- Kington Medical Practice
- Ledbury Health Partnership
- Nunwell Surgery (Bromyard)
- Please note that these are not walk-in centres and you will need to make an appointment. To do so, please ask our reception staff for a ‘Taurus Extended Hours Appointment’.
- If you need urgent support when surgeries are closed, NHS 111 can provide access to our local team. We provide telephone consultations, appointments at Station Medical Centre in Hereford and home visits, according to patient need.
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