Appointments

Urgent Appointments

If you have a medical problem that needs to be dealt with on the same day you will be assessed by a member of the duty team in person at Station Medical Centre or by telephone. Please call the surgery on 01432 272175.

Please note our on-the-day appointments are limited and you may be referred to NHS 111.

If you need urgent support when the surgery is closed, please contact NHS 111 online or dial 111.

Routine Appointments

You can make a routine appointment to discuss your problem with a clinician by completing a short online form

All routine appointment requests will be reviewed by a GP to make sure that you see the right person for your need. If you are unable to complete the form yourself our reception team will be happy to help either in person or on the phone. We offer the choice of a face to face or telephone appointment

How does this system for non-urgent problems work?

Patients will be asked to submit requests using our online triage form via our website – Routine GP Appointments & Other Medical Enquiries, if you are unable to complete the form, don’t worry, one of our reception team will complete it with you either via telephone or at one of our sites.

The forms will be reviewed by our clinical team, and the appropriate action will be offered within 5 working days of the form being received.

In order for the GP to be able to provide the most appropriate advice, please: 

  • Be prepared to complete the form as fully as possible with details of your problem
  • Tell us if your condition may be infectious e.g. a cough which could be Covid-19

Your Appointment

  • Please be on time for your appointment
  • Please cancel unwanted appointments well in advance
  • Make a separate appointment for each person who needs to attend
  • GP appointments are 15 minutes in length so you may not be able to discuss all of your problems in one appointment. If you feel you need longer please request a double appointment.

Telephone Advice

You may choose, or be offered a telephone consultation when requesting an appointment. Telephone consultations are useful for patients who find it difficult to come into the practice, and they are especially useful for:

  • Providing the results of investigations
  • Medication reviews
  • Health promotion e.g. promoting immunisation, cervical smear or smoking cessation services
  • Follow-ups of patients with ongoing medical problems such as managing diabetes and patients with some mental health issues such as depression

Home Visits

Home visits are offered to our patients who are bedbound or requiring end of life care. Your will be visited by a member of our visiting team, this will not always be a GP. If you need a visit please call before 11am.

Chaperones

For intimate examinations, you will be offered the choice of having another healthcare professional present at the examination. This is called chaperoning.

You may be asked to book another appointment if a chaperone is not available at the time of your appointment. You are also welcome to bring a family member or friend into your appointment with you.

Cancelling an Appointment

Don’t need it? Cancel it!

We know people forget things, cancelling appointments being one of them! Remember to cancel your appointment if you don’t need it.

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

You can cancel your appointment online using The NHS App if you are signed up to the service or call the surgery (01432 272175) and choose option 1.

Please remember that there is a high demand for appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 800 appointments are missed each month.

Enhanced Access

We are able to offer appointments at evenings and weekends via Herefordshire General Practice (Taurus).

These take place at Station Medical Centre. Please ask our reception team for more information.

Appointments are booked through our reception team.

Herefordshire General Practice aims to provide 24/7 access to General Practice. Although you may not be seen at your evening or weekend appointment by your usual healthcare team, we all use the same computer system. This means that (with your permission) all healthcare practitioners can access and add to your records.