The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
“Overall, how was your experience of our service?“
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
2024
- 39% Very Good
- 25% Good
- 14% Neither Good Nor Poor
- 9% Poor
- 13% Very Poor
- 0% Don’t Know
| Month / Year | Very Good | Good | Neither Good Nor Poor | Poor | Very Poor | Don’t Know |
|---|---|---|---|---|---|---|
| Jan 2024 | 20 | 8 | 4 | 4 | 6 | 0 |
| Feb 2024 | 18 | 10 | 9 | 3 | 2 | 0 |
| Mar 2024 | 19 | 22 | 7 | 4 | 10 | 0 |
| Apr 2024 | 5 | 0 | 3 | 3 | 2 | 0 |
| May 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Any further comments?
Calls answered. In a queue and was kept up to date with which number in the queue I was. Friendly, polite, helpful member of staff on the phone. Offered a call back from doctor for my son and for myself on two seperate occasions and both of us seen on the same day. Thank you!
Posted on: 29/11/2018
Excellent GP consultation. Most reassuring conversation. Left Kings Street relieved and in a much lighter mood.
Posted on: 23/10/2018