Friends & Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

Overall, how was your experience of our service?

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

FFT Results


  • 39% Very Good
  • 25% Good
  • 14% Neither Good Nor Poor
  • 9% Poor
  • 13% Very Poor
  • 0% Don’t Know
Month / YearVery GoodGoodNeither Good Nor PoorPoorVery PoorDon’t Know
Jan 20242084460
Feb 202418109320
Mar 2024192274100
Apr 2024503320
May 2024000000
Jun 2024000000
Jul 2024000000
Aug 2024000000
Sep 2024000000
Oct 2024000000
Nov 2024000000
Dec 2024000000

Patient feedback

We asked the question:

Any further comments?

Calls answered. In a queue and was kept up to date with which number in the queue I was. Friendly, polite, helpful member of staff on the phone. Offered a call back from doctor for my son and for myself on two seperate occasions and both of us seen on the same day. Thank you!
Posted on: 29/11/2018

Excellent GP consultation. Most reassuring conversation. Left Kings Street relieved and in a much lighter mood.
Posted on: 23/10/2018